Frequently Asked Questions

Welcome to our Frequently Asked Questions page. Here, we have compiled a list of common questions and their answers to provide you with all the information you need about our products and services available at If you have any additional questions, please feel free to contact us at or via WhatsApp on our phone +17068984075.

How do I place an order?

Placing an order is easy on our website. Simply browse through our selection of products, select the items you want, and proceed to the checkout page. Follow the instructions to provide your shipping address and payment details. Once your order is confirmed, we will carefully pack the products and deliver them to you.

What are your shipping options?

We offer post-paid cargo service with UPS and DHL assurance for international orders. The shipping fee for orders below $200 is $14.99, and shipping is free for orders of $200 or more. For domestic orders in Turkey, the shipping fee is 14.99₺ for orders below 200₺, and shipping is free for orders of 200₺ or more. We guarantee freshness, quality, and safe transportation for our products.

How long does delivery take?

Our team works diligently to ensure that your order is delivered to you as quickly as possible. The estimated delivery time is 1-3 days. However, please note that delivery times may vary depending on your location and any unforeseen circumstances during shipping. If you encounter any problems with your package or have any concerns, please contact us, and we will assist you promptly.

What are your shipping options?

Contracted with DHL, UPS and FEDEX with smooth transportation guarantee
we are shipping.

What is your refund policy?

If you are not satisfied with your purchase, we offer a refund policy. Please refer to our Refund Policy for detailed information on consumer rights, withdrawal, cancellation, and return terms. We strive to provide the best customer service and ensure that you are completely satisfied with your shopping experience.

How can I contact you for further assistance?

If you have any further questions or need assistance, please feel free to contact us. You can reach us via email at or via WhatsApp on our phone +17068984075. Our dedicated team is here to help and provide you with the information you need.

What products do you offer?

At REFA GIDA, we specialize in selling a wide range of high-quality Turkish food products. In addition to our top-selling Turkish cheeses, such as Çanakkale Ezine Cheese, Divle Obruk Cheese, and İzmir Tulum Cheese, we offer an extensive selection of other delicious items, including olive oils, honey, spices, nuts, and more. Explore our website to discover our full range of offerings.

What are your payment options?

You can pay with Paypal, Visa, MasterCard and American Express.
We do not have a Payment on Delivery option.

What does Customer Satisfaction mean for your business?

We provide Freshness, Quality and Transportation Guarantee for our products. Otherwise, you can request a refund.

Where do you send it from?

We send your order from Turkey by express air cargo.

What are the hygienic conditions of your production and delivery?

We produce and deliver our products with the highest level of hygiene measures. Since we all need to take more responsibility for this situation, we have maximized our hygienic measures to ship orders safely.

What are the ingredients, production locations, etc. of your products?

You can get detailed information about our products from our website in the descriptions section.

Do you use glucose or any preservatives and additives in your products?

None of our products contain preservatives or additives and glucose is not used in our sugary products.

I want to cancel/change my order, how can I do it.

For your questions about cancellation, return, exchange and to get information about the subject, please contact us via our e-mail address or via WhatsApp on +90 552 822 49 12.

We hope this FAQ page has answered your questions. If you require any additional information, please do not hesitate to reach out to us. Thank you for choosing REFA GIDA, and we look forward to serving you!