Frequently Asked Questions

ANSWER: We send your order from Turkey by express air cargo.

ANSWER : Yes, we still deliver all your needs to your door with express plane transportation.

ANSWER: During the pandemic, orders are shipped according to our shipping schedule.

ANSWER: We produce and deliver our products with the highest level of hygiene measures with zero human touch. As we all need to take more responsibility for this situation, we have maximized our hygienic measures to ship orders safely.

ANSWER: Orders to USA, Canada, Europe, Japan, China, Australia, Philippines:

Orders placed between Thursday 21:00 (GMT + 3) - Sunday 21:00 (GMT + 3) will be shipped on Monday.Orders placed between Sunday 21:00 (GMT + 3) - Monday 21:00 (GMT + 3) will be shipped on Tuesdays.Orders placed between Monday 21:00 (GMT + 3) - Tuesday 21:00 (GMT + 3) will be shipped on Wednesday.Orders placed between Tuesday 21:00 (GMT + 3) - Thursday 21:00 (GMT + 3) will be shipped on Friday.

Orders to Middle East Countries:

Orders placed between Sunday 21:00 (GMT + 3) - Thursday 21:00 (GMT + 3) will be shipped on Fridays.Orders placed between Thursday 21:00 (GMT43) - Sunday 21:00 (GMT + 3) will be shipped on Monday.

ANSWER : Estimated delivery time in all countries is 2-4 Business Days, unless there is a problem with customs.

ANSWER: The products are securely packaged with special packaging materials used by a super professional team specialized in packaging products, so that the products are not damaged during the delivery process.

ANSWER: You will be surprised at the freshness of the products. All items will be supplied after you place your order. We do not send you any stored items. We preserve the freshness of the products by packing them very securely. We guarantee you will get them very fresh.

ANSWER: We pack the products in a very special way so that they are not damaged in any way. But if your order is broken due to shipping, please provide a description about the courier, take a photo and share it with us. You can email the support team at or send us a message on WhatsApp +90 552 822 49 12.

ANSWER: You can pay with Visa or MasterCard or by using American Express.

Answer is no.

ANSWER: Customs duties, etc. The BUYER does not pay the fees.

ANSWER: Customs procedures differ between the countries we deliver to. Our team is knowledgeable about each country's customs procedures. Otherwise, you can send a message via WhatsApp +90 552 822 49 12.

ANSWER: You will be notified when you have finished placing an order. We will automatically send you an email confirming your order. You can also go to your account information on our website, my orders, to view the information of your orders. After completing your order, our professional team will carefully prepare it to deliver to you.

ANSWER: It is very easy and fast. You can become a member with one click.

ANSWER: Of course. You can shop without being a member. However, you must be registered to benefit from discounts and be informed about campaigns.

ANSWER: It is very easy to change your password. Click here to enter your email and change your password. We will send you a link to your email address to continue ordering.

ANSWER: Before shipping your order, you can change your delivery address by sending an e-mail to or sending a message on WhatsApp +90 552 822 49 12. Unfortunately, you cannot change your address if your order has been shipped.

ANSWER: Yes, you can cancel your order within 2 hours by sending an e-mail to Orders cannot be canceled 2 hours after they have been placed.

ANSWER: Not all campaigns can be combined together. You can use the discounts applied directly to the products together. However, the system does not allow you to use a coupon code with discounts. Therefore, you must choose between a coupon code or products on sale.

ANSWER: Some products may be out of stock while orders are being prepared. We will notify you of this and provide you with a coupon code or refund your money on the value of the missing item.

ANSWER: All measures are taken to protect your information sent to our website In addition, our website provides security with a 256-bit SSL certificate and we do not share any of our customers' information with third parties.

The right of withdrawal is not valid for food products in terms of the Turkish Commercial Code. However, you have the right to return your order if the parcel is damaged during the delivery process or if the parcel is damaged in a way that damages the product quality. Click for detailed information.

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