Welcome to our Frequently Asked Questions page. Here, we have compiled a list of common questions and their answers to provide you with all the information you need about our products and services available at refagida.com. If you have any additional questions, please feel free to contact us at info@refagida.com or via WhatsApp on our phone +17068984075.
How do I place an order?
Placing an order is easy on our website. Simply browse through our selection of products, select the items you want, and proceed to the checkout page. Follow the instructions to provide your shipping address and payment details. Once your order is confirmed, we will carefully pack the products and deliver them to you.
What are your shipping options?
We offer post-paid cargo service with UPS and DHL assurance for international orders. The shipping fee for orders below $200 is $14.99, and shipping is free for orders of $200 or more. For domestic orders in Turkey, the shipping fee is 14.99₺ for orders below 200₺, and shipping is free for orders of 200₺ or more. We guarantee freshness, quality, and safe transportation for our products.
How long does delivery take?
Our team works diligently to ensure that your order is delivered to you as quickly as possible. The estimated delivery time is 1-3 days. However, please note that delivery times may vary depending on your location and any unforeseen circumstances during shipping. If you encounter any problems with your package or have any concerns, please contact us, and we will assist you promptly.
Gönderim seçenekleriniz nelerdir?
Sorunsuz nakliye garantisiyle DHL, UPS ve FEDEX ile anlaşmalı
nakliye yapıyoruz.
What is your refund policy?
If you are not satisfied with your purchase, we offer a refund policy. Please refer to our Refund Policy for detailed information on consumer rights, withdrawal, cancellation, and return terms. We strive to provide the best customer service and ensure that you are completely satisfied with your shopping experience.
How can I contact you for further assistance?
If you have any further questions or need assistance, please feel free to contact us. You can reach us via email at info@refagida.com or via WhatsApp on our phone +17068984075. Our dedicated team is here to help and provide you with the information you need.
What products do you offer?
At REFA GIDA, we specialize in selling a wide range of high-quality Turkish food products. In addition to our top-selling Turkish cheeses, such as Çanakkale Ezine Cheese, Divle Obruk Cheese, and İzmir Tulum Cheese, we offer an extensive selection of other delicious items, including olive oils, honey, spices, nuts, and more. Explore our website to discover our full range of offerings.
Ödeme seçenekleriniz nelerdir?
Paypal, Visa, MasterCard ve American Express ile ödeme yapabilirsiniz.
Kapıda Ödeme seçeneğimiz bulunmamaktadır.
Müşteri Memnuniyeti işletmeniz için ne anlama geliyor?
Ürünlerimize Tazelik, Kalite ve Nakliye Garantisi veriyoruz. Aksi halde para iadesi talebinde bulunabilirsiniz.
Nereden gönderiyorsun?
Siparişinizi Türkiye'den ekspres hava kargo ile gönderiyoruz.
Üretim ve teslimatınızın hijyenik koşulları nelerdir?
Ürünlerimizi en üst düzeyde hijyen önlemleriyle üretip teslim ediyoruz. Bu durum karşısında hepimizin daha fazla sorumluluk alması gerektiğinden, siparişlerin güvenli bir şekilde gönderilmesi için hijyen önlemlerimizi en üst düzeye çıkardık.
Ürünlerinizin içeriği, üretim yerleri vb. neler?
Refagida.com web sitemizin açıklamalar bölümünden ürünlerimiz hakkında detaylı bilgi alabilirsiniz.
Ürünlerinizde glikoz veya herhangi bir koruyucu ve katkı maddesi kullanıyor musunuz?
Ürünlerimizin hiçbirinde koruyucu ve katkı maddesi bulunmamakta olup, şekerli ürünlerimizde glikoz kullanılmamaktadır.
Siparişimi iptal etmek/değiştirmek istiyorum, nasıl yapabilirim?
İptal, iade, değişim ve konu ile ilgili sorularınız için info@refagida.com e-posta adresimizden veya +90 552 822 49 12 numaralı WhatsApp hattımızdan bize ulaşabilirsiniz.
We hope this FAQ page has answered your questions. If you require any additional information, please do not hesitate to reach out to us. Thank you for choosing REFA GIDA, and we look forward to serving you!