Frequently Asked Questions

  • QUESTION: Where do you ship from?
  • QUESTION: How can I pay?
  • Return Policy
  • QUESTION: Are you still shipping during the pandemic?
  • QUESTION: Do you offer Cash on Delivery?
  • QUESTION: What is the customs tax? Am I paying them?
  • QUESTION: Will my order be delayed due to COVID-19?
  • QUESTION: Can my order be stuck at customs?
  • QUESTION: How are the hygienic conditions of your production and delivery?
  • QUESTION: When will my order be shipped?
  • QUESTION: How do I confirm my order?
  • QUESTION: What is the estimated delivery time right after placing the orders to the cargo company?
  • QUESTION: How can I become a member of the site?
  • QUESTION: How are the products packaged?
  • QUESTION: Can I place an order on the website without being a member?
  • QUESTION: How do you maintain the freshness of the products during delivery?
  • QUESTION: What should I do if I forget my password?
  • QUESTION: What should I do if I notice a damaged product after receiving the delivery?
  • QUESTION : Can I change my shipping address?
  • QUESTION: Can I cancel my order?
  • QUESTION: Do the campaigns combine with each other?
  • QUESTION: Will the products in my order be out of stock?
  • QUESTION: How do you ensure the security of your refagida.com website?

Shipping and Delivery

QUESTION: Where do you ship from?

ANSWER: We send your order from Turkey by express air cargo.

QUESTION: Are you still shipping during the pandemic?

ANSWER : Yes, we still deliver all your needs to your door with express plane transportation.

QUESTION: Will my order be delayed due to COVID-19?

ANSWER: During the pandemic, orders are shipped according to our shipping schedule.

QUESTION: How are the hygienic conditions of your production and delivery?

ANSWER: We produce and deliver our products with the highest level of hygiene measures with zero human touch. As we all need to take more responsibility for this situation, we have maximized our hygienic measures to ship orders safely.

QUESTION: When will my order be shipped?

ANSWER: 
Orders to USA, Canada, Europe, Japan, China, Australia, Philippines:
Orders placed between Thursday 21:00 (GMT + 3) -Sunday 21:00 (GMT + 3) will be shipped on Monday.
Orders placed between Sunday 21:00 (GMT + 3) - Monday 21:00 (GMT + 3) will be shipped on Tuesdays.
Orders placed between Monday 21:00 (GMT + 3) - Tuesday 21:00 (GMT + 3) will be shipped on Wednesday.
Orders placed between Tuesday 21:00 (GMT + 3) - Thursday 21:00 (GMT + 3) will be shipped on Friday.

Orders to Middle East Countries:
Orders placed between Sunday 21:00 (GMT + 3) - Thursday 21:00 (GMT + 3) will be shipped on Fridays.
Orders placed between Thursday 21:00 (GMT43) - Sunday 21:00 (GMT + 3) will be shipped on Monday.

QUESTION: What is the estimated delivery time right after placing the orders to the cargo company?

ANSWER : Estimated delivery time in all countries is 2-4 Business Days, unless there is a problem with customs.

QUESTION: How are the products packaged?

ANSWER: The products are securely packaged with special packaging materials used by a super professional team specialized in packaging products, so that the products are not damaged during the delivery process.

QUESTION: How do you maintain the freshness of the products during delivery?

ANSWER: You will be surprised at the freshness of the products. All items will be supplied after you place your order. We do not send you any stored items. We preserve the freshness of the products by packing them very securely. We guarantee you will get them very fresh.

QUESTION: What should I do if I notice a damaged product after receiving the delivery?

ANSWER: We pack the products in a very special way so that they are not damaged in any way. But if your order is broken due to shipping, please provide a description about the courier, take a photo and share it with us. You can email the support team at info@refagida.com or send us a message on WhatsApp +90 552 822 49 12.

Ordering

QUESTION: How can I pay?

ANSWER: You can pay with Visa or MasterCard or by using American Express.

QUESTION: Do you offer Cash on Delivery?

Answer is no.

QUESTION: What is the customs tax? Am I paying them?

ANSWER: Customs duties, etc. The BUYER does not pay the fees.

QUESTION: Can my order be stuck at customs?

ANSWER: Customs procedures differ between the countries we deliver to. Our team is knowledgeable about each country's customs procedures. Otherwise, you can send a message via WhatsApp +90 552 822 49 12.

QUESTION: How do I confirm my order?

ANSWER: You will be notified when you have finished placing an order. We will automatically send you an email confirming your order. You can also go to your account information on our website, my orders, to view the information of your orders. After completing your order, our professional team will carefully prepare it to deliver to you.

QUESTION: How can I become a member of the site?

ANSWER: It is very easy and fast. You can become a member with one click.

QUESTION: Can I place an order on the website without being a member?

ANSWER: Of course. You can shop without being a member. However, you must be registered to benefit from discounts and be informed about campaigns.

QUESTION: What should I do if I forget my password?

ANSWER: It is very easy to change your password. Click here to enter your email and change your password. We will send you a link to your email address to continue ordering.

QUESTION : Can I change my shipping address?

ANSWER: Before shipping your order, you can change your delivery address by sending an e-mail to info@refagida.com or sending a message on WhatsApp +90 552 822 49 12. Unfortunately, you cannot change your address if your order has been shipped.

QUESTION: Can I cancel my order?

ANSWER: Yes, you can cancel your order within 2 hours by sending an e-mail to info@refagida.com. Orders cannot be canceled 2 hours after they have been placed.

QUESTION: Do the campaigns combine with each other?

ANSWER: Not all campaigns can be combined together. You can use the discounts applied directly to the products together. However, the system does not allow you to use a coupon code with discounts. Therefore, you must choose between a coupon code or products on sale.

QUESTION: Will the products in my order be out of stock?

ANSWER: Some products may be out of stock while orders are being prepared. We will notify you of this and provide you with a coupon code or refund your money on the value of the missing item.

QUESTION: How do you ensure the security of your refagida.com website?

ANSWER: All measures are taken to protect your information sent to our website refagida.com. In addition, our website provides security with a 256-bit SSL certificate and we do not share any of our customers' information with third parties.

Returns

Return Policy

The right of withdrawal is not valid for food products in terms of the Turkish Commercial Code. However, you have the right to return your order if the parcel is damaged during the delivery process or if the parcel is damaged in a way that damages the product quality. Click for detailed information.

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